Nutripet only provides end consumers.

Shipping takes place on average within 8 working days.

 If not all products should be available, Nutripet reserves, if it is considered tolerable for the customer, to make a partial delivery at his expense. In the event that Nutripet, due to supply problems not attributable to it, can not send the ordered product, reserves the right to terminate the contract. In this case Nutripet will immediately inform the customer proposing a product with similar characteristics. If you do not find a replacement product or the customer refuses the delivery of the proposed item, Nutripet will immediately issue a refund of all the services already paid by the customer.

Shipments that take place within the European Union are exempt from customs duties. Any customs duties, taxes or additional charges for shipping to non-EU countries are charged to the customer.

If the goods sent should have reported damage during transport, the customer is obliged to immediately inform the Nutripet Customer Service. In this way Nutripet will have the opportunity to present a claim against the carrier or make use of the non-life insurance. Failure to notify by the customer does not affect his legal warranty rights.

To optimize the delivery, Nutripet sends the email address and telephone number (if indicated) of the customer to the shipping companies. This communication is an integral part of the contractual relationship with Nutripet. The customer will therefore not be granted any choice or right of withdrawal if the phone number was provided in the compilation of data for the order. For more detailed information, please consult our personal data security area.

Important: For logistical reasons and / or to facilitate the speed of delivery, Nutripet reserves the right to change the choice of the courier that will make the delivery. In this case the customer will receive information on the exchange with the confirmation of order fulfillment.

The goods remain the property of Nutripet until payment is received. Without the authorization of Nutripet the customer can not pledge, transfer as collateral, transform or manipulate the goods before transfer of ownership.